Help
Short answers to the common questions. Anything else: hello@grind.fyi.
Installing the extension
The extension is in beta. Create an account and we send the install link. Once it is installed, pin it to your toolbar, then sign in at grind.fyi in the same Chrome profile. The extension uses that session; there is no separate password. Open the side panel on any supported job site to start, pause, or review.
Connecting your email
Employers send security codes and replies to your own mailbox, and the extension needs to see them to keep going. We never ask for your email password. Instead, your account has a private intake address, which the extension shows you during setup and in its side panel. Add one forwarding rule in your mail provider for messages from employers, send the test message, and the connection shows as verified. Delete the rule and the forwarding stops at once.
Cancelling a paid plan
Open Settings & billing and choose Manage subscription; that opens the billing portal, where you can cancel or change plan. Your plan stays active until the end of the period you paid for. If the first charge was not what you expected, email us within 7 days of it for a full refund. The details are in the terms.
Deleting your account
Settings & billing has a Delete account control. It removes your profile, resumes, answer bank, application history, and forwarded mail from our systems, and closes the account. Applications already sent are with the employer, and any candidate accounts created on employer sites stay until you close them there. You can export a copy of your data from the same page first. Uninstalling the extension alone does not delete anything on the server; see what happens when you uninstall.
Reaching us
One address for everything, questions, refunds, deletion requests, and complaints: hello@grind.fyi. A person reads it.